DOG-E-DESIGNS

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PRICES CAN$
PRICES U.S.$
SHIPPING CHARGES

 

 ORDERING INFORMATION

  PRICING        PAYMENT METHODS       SHIPPING      TURN-AROUND     

 RETURN POLICY            CONTACT INFO

PLACING AN ORDER
To place an order, you will need to know the following:

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ITEM

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SIZE

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COLOUR

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QUANTITY

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PERSONALIZING DETAILS (if applicable)

Please be sure to include your
name, shipping address,

    and your
preferred method of payment,
    at the time of your inquiry.

    After obtaining the above information, please email your order
and we will get back to you with the final total including
shipping (and taxes if applicable). 

      Email:  dogedesigns@gmail.com
                               alternate email:  info@dogedesigns.com   

For Canadian orders that wish to pay by VISA or MASTERCARD
please phone us with your credit card information as email is not secure. 
    phone:  (519)287-2992 

(this does not apply to orders paid by credit card through Paypal 
~~ we will send you a Paypal invoice
)

PRICING

For prices in CANADIAN $ please see PRICES CAN$
For prices in U.S.$ please see PRICES U.S.$

CANADIAN ORDERS
         orders shipped to: 
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ONTARIO  -     add 13% HST

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BRITISH COLUMBIA  -     add 5% GST

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NOVA SCOTIA   add 15% HST

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NEW BRUNSWICK, NEWFOUNDLAND  -   add 13% HST

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all other PROVINCES  -   add 5% GST

PAYMENT METHODS
(please do not send payment until the order total is verified)

CANADA  (CAN$)
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VISA / MASTERCARD-  please phone with your credit card number

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CASHIERS CHEQUE / BANK DRAFT - please send to the address below

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MONEY ORDER - please send to the address below

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PAYPAL  -  we will send you a Paypal invoice
  
 (NO PERSONAL CHEQUES ACCEPTED)

UNITED STATES  (U.S.$)
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PAYPAL only  -  we will send you a Paypal invoice

INTERNATIONAL (outside of U.S. & Canada)  (U.S.$)
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PAYPAL only  -  we will send you a Paypal invoice

SHIPPING

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Payment must be received before item(s) are shipped.

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We have provided a few shipping charges of various items to give you an idea of shipping amounts
please see the 
SHIPPING CHARGES  page. 

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Multiple items can be shipped together to reduce shipping costs.

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For items not listed or multiple items, please email to obtain the correct amount.

For U.S. & International Shipments: 
       
All parcels must go through customs.  Parcels go through customs according to priority. 
            (Please keep this in mind when ordering - especially at holiday time)

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FedEx Ground (high priority)

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Express Post (high priority) ~ usually costs more than FedEx Ground

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air mail / expedited (medium priority)

SHIPPING METHODS:  (Delivery times are not guaranteed)
        Canada: 
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regular mail (approx. 3 - 12 bus. days) - no insurance

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expedited mail (1 - 10 bus. days) - includes insurance

        United States: 
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air mail (approx. 1 - 2 weeks) - no insurance

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expedited mail (approx. 1 - 2 1/2 weeks) - includes insurance

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express post (3 - 10 bus. days, depending on location) - includes insurance & tracking number

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FedEx Ground (2 - 6 bus. days, depending on location) - includes insurance & tracking number

        International (outside of Canada & U.S.)
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air mail (approx. 2 - 4 weeks) - no insurance

TURN-AROUND TIME

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Most items can be made and shipped within 1 week. 

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Sweaters may take longer (especially larger sweaters) as they are hand-knit.

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Larger orders will take longer - approximate shipping date will be given at the time of ordering. 

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Orders placed between October 1 and December 15 may take longer than 1 week  to make
and ship because of the heavy volume of orders received.

RETURN POLICY

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exchanges available for stock items (return shipping charges will apply)

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a refund is available for stock items only - a 20% restocking charge will apply
(shipping charge will not be credited)

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items must be returned in the same condition as they were shipped

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items are to be returned within 14 days of the item being received

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personalized & customized items are final sale

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clearance items are final sale

email / phone for return authorization & return shipping information

CONTACT INFORMATION

  Email:  dogedesigns@gmail.com
           alternate email:  info@dogedesigns.com

PHONE:    (519)287-2992

ADDRESS:   DOG-E-DESIGNS
                 
       c/o Joan Watts 
                            3289 CPR Drive
                              Glencoe, ON 
                                 N0L 1M0  
                                  Canada

WEB ADDRESS:   www.dogedesigns.com  
                   
or  www.dog-e-designscanada.com